11baji Terms & Conditions

These Terms & Conditions ("Agreement") govern the relationship between 11baji ("the Platform", "we", "us", "our") and any individual ("User", "you", "your") who accesses, registers, or otherwise interacts with the services available at 11baji.app. This Agreement forms a legally binding contract between the User and 11baji and applies to all products, services, promotions, and communications offered through the Platform.

11baji reserves the right to amend, update, or replace any part of these Terms & Conditions at any time without prior individual notification. Amendments will be posted on this page with a revised effective date. Continued use of the Platform following the publication of any amendment constitutes the User's acceptance of the updated terms. It is the User's responsibility to check this page periodically for changes.

The Platform is operated for the purposes of online entertainment, sports betting, casino gaming, and related services targeted at adult users in Bangladesh. All platform communications, support interactions, and published content are provided in English and Bengali.

• These terms apply to all 11baji products, including sports betting, live casino, slots, crash games, virtual sports, and the Coin loyalty programme.
• 11baji may offer products through third-party software providers. Third-party game terms may apply in addition to this Agreement where explicitly stated.
• 11baji reserves the right to refuse service, close accounts, or void bets at its sole discretion in cases of suspected fraud, abuse, or breach of this Agreement.
• Any waiver of any provision of this Agreement by 11baji in a specific instance shall not constitute a waiver of that provision on any other occasion.

Use of the 11baji platform is strictly limited to individuals who meet all of the following eligibility criteria at the time of registration and throughout the duration of their account. 11baji is committed to preventing underage gambling and takes its age verification obligations seriously.

In addition to the age requirement, the following eligibility conditions apply:

• You must be a natural person (individual human being) — corporate entities may not register as players.
• You must register using accurate, truthful, and current personal information. Providing false registration details is a breach of this Agreement and may result in immediate account termination.
• You are permitted to hold only one (1) active account on 11baji. Registering multiple accounts — whether under the same name, same device, same IP address, or same payment method — is strictly prohibited and will result in account suspension and forfeiture of all associated balances.
• You must not be registered as a self-excluded player on 11baji or any other platform where such exclusions are recognised.
• You must not be acting on behalf of another person in creating or operating an account.

Account registration requires submission of: a valid username, a secure password, a working email address or mobile phone number, and date of birth. Full identity verification (Know Your Customer, "KYC") is required before the first withdrawal can be processed. KYC documentation typically includes a copy of a government-issued photo ID and, in some cases, proof of address or proof of payment method ownership.

11baji reserves the right to request updated verification documentation at any time and to suspend account functionality pending satisfactory completion of the verification process. Support for the KYC process is available 24/7 via live chat and email at [email protected].

By using the 11baji platform, you accept the following obligations and agree to conduct yourself in a manner consistent with the fair and lawful enjoyment of the platform by all users. Breach of any user obligation may result in account suspension, account closure, and forfeiture of winnings or balances, depending on the severity of the breach.

• Accurate Information: You agree to provide and maintain accurate personal information on your account at all times. Any change to your name, address, contact details, or payment method must be promptly communicated to 11baji support.
• Account Security: You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your password, one-time PIN, or authentication codes with any third party. Any activity conducted under your account is your responsibility. If you suspect unauthorised access, contact support immediately.
• No Fraudulent Conduct: You must not engage in any form of fraud, including but not limited to: using stolen payment methods, exploiting platform errors or software bugs, collusion with other players, or any activity intended to manipulate game outcomes or circumvent bonus conditions.
• No Automated Systems: You must not use bots, scripts, artificial intelligence tools, or any automated system to interact with the platform, place bets, complete wagering requirements, or otherwise gain an unfair advantage.
• Responsible Use: You acknowledge that gambling carries financial risk and commit to using the platform's responsible gaming tools — including deposit limits, session time reminders, and self-exclusion — where appropriate. Visit the Responsible Gaming page for full details.
• Legal Compliance: You confirm that your use of 11baji complies with all laws applicable to you in your jurisdiction. You accept full personal responsibility for ensuring that your online gambling activity is lawful in your location.
• Single Currency: All transactions on 11baji are conducted in Bangladeshi Taka (BDT). You agree to accept any currency conversion implications if your linked payment method operates in a different base currency.

11baji supports instant deposits and fast withdrawals via Bangladesh's most widely used mobile financial services. All transactions are conducted in Bangladeshi Taka (BDT) and are subject to the conditions set out in this section.

• Min. Deposit ৳200 per transaction. There is no maximum single deposit limit imposed by 11baji, though your mobile wallet provider may apply its own daily limits.
• Min. Withdrawal ৳500 per transaction. Withdrawals below this threshold will not be processed.
• Processing Time Deposits credit within 30–60 seconds. Withdrawals for verified accounts are processed within 15–30 minutes. Processing times may extend during system maintenance windows or peak traffic periods.
• Supported Methods bKash, Nagad, Rocket (DBBL), Upay, Visa, and Mastercard. All payment accounts must be registered in the player's own name.
• Fees 11baji does not charge deposit or withdrawal fees. Your mobile wallet or bank provider may charge their own transaction fees, which are outside 11baji's control.
• Withdrawal Verification Identity verification (KYC) must be completed before the first withdrawal. 11baji may request additional verification for large or unusual withdrawal requests at any time.

11baji reserves the right to delay or refuse any withdrawal that it reasonably suspects to be connected with fraudulent activity, money laundering, or breach of these Terms & Conditions. In such cases, the account will be suspended pending investigation, and the affected player will be notified by email or live chat.

Deposits made in error — including over-deposits or deposits to incorrect accounts — should be reported to support immediately. 11baji will make reasonable efforts to return such funds but cannot guarantee recovery of misdirected transfers made outside the platform's payment gateway.

11baji offers a range of bonuses and promotions to both new and existing players, including welcome deposit bonuses, free bet credits, casino cashback, and seasonal promotions tied to Bangladesh's sporting and cultural calendar. All bonuses are subject to the general conditions set out below, as well as any specific terms published alongside each individual offer on the Promotion page.

• Wagering Requirements: All bonus funds are subject to a wagering requirement before they may be withdrawn as cash. The specific wagering multiplier (e.g., 10x, 20x, 30x) will be stated clearly in each promotion's individual terms. Wagering requirements must be met within the validity period of the bonus, after which any unmet bonus balance will expire.
• One Bonus Per Player: Each bonus offer may only be claimed once per eligible player, household, IP address, device, and payment method. Attempting to claim the same bonus multiple times by creating additional accounts constitutes fraud and will result in account termination.
• Eligible Games: Not all games on the platform contribute equally toward bonus wagering requirements. Slots typically contribute 100%, while live casino games, crash games, and sports bets may contribute at a different rate (e.g., 10%–50%). The contribution rate for each game category is stated in the individual promotion terms.
• Maximum Bet with Bonus Funds: While a bonus is active on your account, the maximum single bet or spin permitted using bonus funds is ৳500 unless the individual promotion states otherwise. Placing bets above this threshold while a bonus is active may result in the bonus and any associated winnings being voided.
• Bonus Validity: Bonuses that are not activated within 14 days of being credited to the account will expire automatically. Activated bonuses that do not meet wagering requirements within the stated validity window will also expire.
• Abuse Detection: 11baji uses automated and manual systems to detect bonus abuse, including low-risk hedging bets, exploitation of bonus terms, and coordinated multi-account bonus claiming. Where abuse is detected, 11baji reserves the right to void the bonus and any winnings derived from it without prior notice.
• Coin Loyalty Programme: The 11baji Coin programme operates under its own supplementary terms published on the Coin page. General bonus terms apply to Coin-redeemed rewards unless the Coin programme terms state otherwise.

11baji reserves the right to modify, suspend, or withdraw any promotion at any time. Promotions are offered at 11baji's sole discretion and are not contractual entitlements. Players who have placed real-money bets prior to a promotion's announcement are not retroactively eligible for that promotion's rewards.

All games available on 11baji are supplied by internationally recognised third-party software providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and SA Gaming. Each game operates according to the rules set by its respective provider, which are accessible via the game's information panel. 11baji does not modify game logic, return-to-player rates, or outcome probabilities on any third-party game.

Random Number Generation (RNG): All RNG-based games — including slots, virtual sports, and RNG table games — use certified random number generation systems that produce statistically independent and unpredictable outcomes. RNG certification is conducted by the respective game provider. 11baji does not operate its own RNG engine for any game.

Sports Betting Rules:

• Bets are accepted at the odds displayed at the time of placement. 11baji reserves the right to limit or refuse any bet at its discretion.
• In the event of a clear technical error in displayed odds, 11baji reserves the right to void affected bets and return stakes to player accounts. Players who knowingly exploit incorrect odds will have affected bets voided and may face account suspension.
• Live in-play bets are final once confirmed. Network latency or connectivity issues experienced by the player do not entitle a player to reversal of a confirmed live bet.
• For cricket betting, all BPL, IPL, T20, and ICC match results follow the official ruling body's result. Abandoned or postponed matches are settled according to each market's specific rules, which are available in the sportsbook help section.
• Void bets have stakes returned in full to the player's account balance.

Live Casino Rules: Live casino games are streamed in real time from certified studio facilities operated by the game provider. The game rules displayed on-screen within each live casino environment are binding. In the event of a technical disruption to a live game mid-round, the round will be voided and stakes returned to all affected players.

11baji reserves the right to suspend or permanently close any player account, at its sole discretion, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Provision of false or misleading registration or verification information.
• Registration or use of the platform by a person under 18 years of age.
• Operating multiple accounts in violation of the single-account policy.
• Suspected or confirmed fraudulent activity, including use of stolen payment methods.
• Suspected or confirmed money laundering or financing of illegal activities.
• Use of automated betting systems, bots, or scripts.
• Abusive, threatening, or inappropriate conduct toward platform staff or other users.
• Any attempt to manipulate, exploit, or reverse-engineer platform systems or game outcomes.

Where an account is suspended pending investigation, 11baji will notify the affected player via their registered contact details within a reasonable timeframe. Players whose accounts are suspended may not access their balance during the suspension period. If the investigation concludes with no breach found, the account will be reinstated and any suspended balance released promptly.

Where an account is permanently closed for a confirmed breach of these terms, any balance held in the account may be forfeited at 11baji's discretion, particularly where the balance is directly connected to the breach (e.g., winnings derived from fraudulent activity). Unconnected balances will be returned to the player's registered payment method after deduction of any outstanding liabilities.

Voluntary Closure: Players who wish to close their account voluntarily may do so by contacting support at [email protected]. Voluntary closures will be processed within 48 hours of a confirmed request. All outstanding wagering requirements on active bonuses will be forfeited upon voluntary closure. Any real-money balance will be returned to the player's registered payment method following completion of any pending KYC obligations.

Self-Exclusion: Players who wish to take a break from gambling may request a temporary or permanent self-exclusion through the responsible gaming controls in their account settings or by contacting support directly. Self-exclusion requests take effect within 24 hours. For full information on self-exclusion and other responsible gaming tools, visit the Responsible Gaming page.

To the maximum extent permitted by applicable law, 11baji and its directors, officers, employees, agents, and technology partners shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising from or in connection with:

• Your access to or use of (or inability to access or use) the 11baji platform.
• Any interruption, suspension, delay, or unavailability of the platform or any of its services.
• Any loss of data, loss of profits, loss of revenue, or loss of goodwill arising from your use of the platform.
• Unauthorised access to your account resulting from your failure to maintain adequate account security.
• Game outcomes, sports results, or odds movements that do not favour your wagered position.
• Acts or omissions of third-party game providers, payment processors, or network infrastructure providers.
• Any technical malfunction, software error, or service disruption outside 11baji's reasonable control, including internet outages, power failures, or telecommunications failures.

Nothing in these Terms & Conditions excludes or limits 11baji's liability for death or personal injury caused by its gross negligence, or for any other liability that cannot be excluded or limited under applicable law.

The Platform and all its content, services, and products are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. 11baji does not warrant that the platform will be uninterrupted, error-free, or free of harmful components.

These Terms & Conditions, and any disputes arising from them or from your use of the 11baji platform, shall be governed and construed in accordance with applicable law. Any formal dispute that cannot be resolved through 11baji's internal dispute resolution process shall be referred to binding arbitration before a mutually agreed arbitrator, or to the courts of competent jurisdiction.

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it enforceable, or severed entirely if modification is not possible.

These Terms & Conditions constitute the entire agreement between you and 11baji in relation to your use of the platform, and supersede all prior agreements, representations, and understandings, whether written or oral. 11baji's failure to enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision.

Last updated: January 2026. For questions regarding these Terms & Conditions, contact us at: [email protected]. Support is available 24/7 in English and Bengali.