11baji Frequently Asked Questions

Creating an 11baji account takes under two minutes. Visit the 11baji login page, click the registration option, enter your mobile number or email address, choose a strong password, and confirm your date of birth to verify you are 18 or older. Once your details are submitted, your account is active and you can make your first deposit immediately using bKash, Nagad, or Rocket.

11baji requires a valid government-issued photo ID to complete KYC verification. Accepted documents include your Bangladesh National ID card (NID), passport, or driving licence. You will need to upload a clear photo of the front and back of your chosen document. KYC is mandatory before your first withdrawal and may also be triggered for large deposits. Verification is typically completed within 24 hours.

If you cannot log in to your 11baji account, first check that your username and password are entered correctly, including the correct capitalisation. If you have forgotten your password, use the "Forgot Password" option on the login page to reset it via your registered mobile number or email. If you are still unable to access your account after resetting your password, contact the 11baji support team via Live Chat or email at [email protected].

No — each player is permitted to hold exactly one 11baji account. Operating multiple accounts is a violation of the Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account has been created in error, contact 11baji support immediately to resolve the situation.

To permanently close your 11baji account, contact the support team via Live Chat or email at [email protected] and submit a written account closure request. Before the account is closed, any remaining balance will be processed for withdrawal to your verified payment method. If you are closing your account due to gambling concerns, 11baji also offers self-exclusion as an alternative — see the Responsible Gaming page for details.

Depositing via bKash on 11baji is straightforward. Log in to your account, go to the Deposit section, select bKash as your payment method, enter the amount you wish to deposit (minimum ৳200), and follow the on-screen instructions to complete the transfer from your bKash wallet. Deposits via bKash are credited to your 11baji account instantly, with no processing fee charged by the platform.

A Nagad deposit on 11baji is credited to your account instantly in almost all cases. After you complete the payment in your Nagad app, the funds appear in your 11baji wallet within seconds. If your deposit has not appeared after five minutes, check that the transaction was completed in your Nagad transaction history, then contact 11baji support with your Nagad transaction ID for quick resolution.

The minimum deposit on 11baji is ৳200 for mobile banking methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank, the minimum deposit is ৳500. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger an identity verification check.

The minimum withdrawal amount on 11baji is ৳500 for all payment methods, including bKash, Nagad, and Rocket. Withdrawal requests are processed within 1 to 24 hours for mobile banking methods after your KYC verification is complete. Bank transfers to Dutch-Bangla Bank, City Bank, BRAC Bank, or other local banks may take up to 3 business days to arrive, depending on the bank's processing times.

11baji does not charge any platform-side withdrawal fee. However, your mobile banking provider (bKash, Nagad, Rocket) or bank may apply their standard transfer charges when receiving the funds. 11baji recommends checking your provider's current fee schedule if you are making a large withdrawal, as these third-party charges are outside the platform's control.

Most 11baji withdrawals to bKash, Nagad, and Rocket are processed within 1 to 24 hours. If your withdrawal has been pending for more than 24 hours, it may be awaiting KYC verification or additional review. Contact 11baji support via Live Chat with your withdrawal reference number and the team will provide a status update and an expected completion time.

11baji offers cricket betting on all major tournaments including the BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Test matches, and Bangladesh Tigers internationals. To place a bet, navigate to the Cricket section, select the match you want to bet on, choose a market (such as Match Winner, Top Batsman, Total Runs, or Over/Under), enter your stake in BDT, and confirm your bet slip. Live in-play betting is also available for supported matches.

11baji's Slots section features hundreds of titles from leading game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. You will find classic 3-reel slots, modern 5-reel video slots, and progressive jackpot games. Games can be filtered by provider, popularity, and RTP percentage. All slots on 11baji use certified Random Number Generator (RNG) technology, ensuring every spin outcome is fully random and independent.

Yes, 11baji is fully optimised for mobile play on both Android and iOS devices. The platform runs smoothly in any modern mobile browser — Chrome, Samsung Internet, or Safari — without requiring a separate app download. All features including cricket betting, live casino, slots, deposits, and withdrawals are available on mobile with the same functionality as the desktop version.

RTP varies by individual slot title on 11baji. Most slots from certified providers like Pragmatic Play and NetEnt carry RTPs between 94% and 97%, meaning the game returns that percentage of total wagers to players over a large number of spins. The specific RTP for any game is disclosed in its game information panel. 11baji does not alter the RTP of any game — all figures reflect the original certified settings from the studio.

11baji's live casino section, powered by providers including Evolution Gaming and Ezugi, offers real-time table games with professional dealers streaming in HD. Available games include Live Roulette, Live Blackjack, Live Baccarat, Teen Patti, Andar Bahar, and various game show formats such as Crazy Time and Dream Catcher. Tables are available in multiple stake ranges to suit both casual players and high rollers.

11baji offers a welcome bonus to newly registered players on their first deposit. The exact bonus amount and percentage may vary — check the Promotion page for the most current offer. Welcome bonuses at 11baji are typically deposit-match bonuses credited as bonus funds, subject to wagering requirements that must be met before winnings derived from the bonus can be withdrawn. All bonus terms are published clearly on the Promotion page.

A wagering requirement on 11baji specifies how many times you must bet the bonus amount (or bonus plus deposit, depending on the offer) before any winnings from that bonus become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawal. Wagering progress and the applicable requirement for each active bonus are visible in your account's Bonus section.

Yes, most 11baji bonuses carry an expiry period, typically 7 to 30 days from the date the bonus is credited to your account. If the wagering requirement is not completed within the expiry window, the bonus and any associated winnings will be forfeited automatically. The exact expiry period for each bonus is stated in its individual terms on the Promotion page. Always read the bonus terms before claiming an offer.

Bonus funds on 11baji cannot be withdrawn directly — they must first be converted into real money by completing the wagering requirement attached to the bonus. Once the wagering requirement is fully met, any remaining balance (up to the maximum withdrawal cap stated in the bonus terms) is transferred to your real-money balance and becomes fully withdrawable via bKash, Nagad, Rocket, or your preferred payment method.

Yes, 11baji regularly runs promotions for existing players beyond the welcome bonus. These include reload bonuses, free spins on featured slots, cashback offers, and seasonal promotions tied to events such as the BPL cricket season, Eid, and Pohela Boishakh. All current offers for active players are listed on the Promotion page, which is updated regularly. Opting in to marketing communications ensures you never miss a new offer.

11baji uses 256-bit SSL encryption to protect all data transmitted between your device and the platform, ensuring that your personal information and financial transactions are secure. Player funds are held separately from operational funds. All games are provided by certified international studios using audited RNG technology. 11baji is committed to fair play and responsible gambling, with self-exclusion tools, deposit limits, and a 24/7 support team available to all players.

11baji operates as an international online gaming platform accessible to adult players in Bangladesh. It is the individual player's responsibility to understand and comply with local laws applicable to online gambling in their jurisdiction. 11baji does not make specific legal claims on behalf of players in Bangladesh. Players are encouraged to review the Terms and Conditions and to gamble only if they are confident it is lawful for them to do so in their location.

11baji provides a full suite of responsible gaming tools including self-exclusion (from 1 week to permanent), daily and monthly deposit limits, session time-out features, and reality check pop-ups that display your session duration and net win/loss. All tools are accessible via your account settings or by contacting the support team. 11baji is firmly committed to player welfare and will never pressure a player to continue gambling against their wishes.

The minimum age to register and play on 11baji is 18 years. Players under 18 are strictly prohibited from using the platform. Age is verified during the KYC process, which requires a valid government-issued ID showing your date of birth. Any account found to belong to a person under 18 will be closed immediately and any balance handled in accordance with the Terms and Conditions. 11baji supports all efforts to prevent underage gambling.

11baji customer support is available 24 hours a day, 7 days a week. The fastest way to get help is via Live Chat, accessible inside the platform after logging in. You can also reach the support team by email at [email protected] — include your account username and a clear description of your issue for the quickest response. Support is provided in both English and Bengali.