Responsible Gaming at 11baji — Play Smart, Stay Safe

At 11baji, responsible gaming is not an afterthought — it is a foundational pillar of how we operate. We believe that every player in Bangladesh deserves a gambling environment that is fair, transparent, and actively designed to prevent harm. Our responsible gaming framework covers everything from strict age verification at registration through to ongoing monitoring of player behaviour for signs of distress.

We invest continuously in the systems, staff training, and player-facing tools that make responsible gaming a practical reality rather than a policy statement. Every member of our support team is trained to recognise indicators of problem gambling and to direct affected players to the right resources without judgement.

Our platform is built around the principle that the majority of players who visit 11baji do so purely for entertainment — and we want to keep it that way. The tools described on this page are available to every registered user, free of charge, and can be activated at any time via your account settings or by contacting our 24/7 support team.

11baji is strictly an adult platform. You must be at least 18 years of age to register an account, make a deposit, or place any bet on the 11baji platform. This rule applies without exception to all players in Bangladesh and any other jurisdiction where 11baji operates.

Identity Verification (KYC): All new players are required to complete a Know Your Customer (KYC) identity verification process before their first withdrawal and, in many cases, before high-value deposits. KYC requires you to submit a valid government-issued photo identification document — such as your Bangladesh National ID card, passport, or driving licence — which clearly shows your name and date of birth. Any account found to belong to a person under the age of 18 will be suspended immediately and all funds will be handled in accordance with our Terms & Conditions.

Underage Gambling Prevention: If you are a parent or guardian and you are concerned that a minor in your household may be accessing the 11baji platform or any other online gambling site, we strongly recommend installing parental control software on shared devices. Tools such as Net Nanny, Qustodio, or the built-in parental controls available on Android and iOS devices can restrict access to gambling websites by category or by specific URL.

Self-exclusion is one of the most powerful responsible gaming tools available to 11baji players. When you activate a self-exclusion, your account is suspended for a period of your choosing, during which time you will be unable to log in, make deposits, or place bets. Self-exclusion is an act of self-care, and our team will process every request with complete respect and no questions asked about your reasons.

Available Self-Exclusion Periods:

• Short-term: 1 week, 2 weeks, 1 month — suitable if you feel you need a short break to reassess your gambling habits.
• Medium-term: 3 months, 6 months — appropriate if you feel your gambling has become a source of stress or financial concern.
• Long-term: 1 year, 2 years, 5 years — recommended for players who recognise a persistent pattern of problem gambling.
• Permanent: Indefinite exclusion with no automatic reinstatement — the strongest option available, recommended if gambling has caused serious harm.

To request a self-exclusion, contact our support team via Live Chat or email [email protected] with the subject line "Self-Exclusion Request" and specify the period you require. Your account will be suspended within 24 hours of your request being confirmed.

Reinstatement After Self-Exclusion: Short and medium-term self-exclusions expire automatically at the end of the selected period. However, for long-term and permanent self-exclusions, reinstatement requires you to submit a written request and undergo a mandatory 7-day cooling-off period before your account is reactivated. We will never proactively contact a self-excluded player to invite them to return to the platform.

1. 1
   Contact Support Reach our 24/7 support team via Live Chat inside the platform or by emailing [email protected] with the subject "Self-Exclusion Request".
2. 2
   Choose Your Period Tell us how long you would like to be excluded — from 1 week to permanent. Our agent will confirm the period without asking for justification.
3. 3
   Account Suspended Your account will be suspended within 24 hours. You will receive a confirmation email and will be blocked from logging in for the duration of the exclusion.
4. 4
   Marketing Suppressed Your contact details are immediately moved to our marketing suppression list. No promotional communications will be sent to you while your exclusion is active.

Setting a deposit limit is one of the most practical ways to keep your gambling spend within a budget that you are comfortable with. 11baji allows every registered player to set daily, weekly, and monthly deposit limits on their account. Once a limit is set, the platform will automatically decline any deposit attempt that would cause you to exceed it within the selected time period.

Deposit limits can be set at any amount — from as low as ৳500 per day to whatever ceiling you choose. There is no minimum limit, and you can set limits on multiple time frames simultaneously (for example, ৳1,000 per day and ৳5,000 per month at the same time).

Limit Reduction: A request to reduce your deposit limit takes effect immediately, with no delay. This ensures that if you decide in the moment that you need to cut back, the system responds right away.

Limit Increase: A request to increase your deposit limit is subject to a mandatory 7-day cooling-off period before the higher limit takes effect. This delay is intentional — it gives you time to reconsider whether an increase is truly in your best interest.

We strongly encourage all new players to set a deposit limit before making their first deposit. Starting with a limit that reflects your personal entertainment budget — rather than waiting until you feel you need one — is the most effective way to keep gambling enjoyable in the long term.

Sometimes a player does not feel they need a full self-exclusion but would benefit from a short, enforced break from the platform. The 11baji Time-Out feature provides exactly this — a temporary suspension of your account for a brief period, after which your account automatically reactivates without requiring you to contact support.

Available Time-Out Periods:

• 24 hours — useful if you have been playing for an extended session and want to step away.
• 48 hours — a two-day reset after a losing streak or an emotionally charged session.
• 7 days — a one-week break to reassess your gambling habits with some distance.
• 30 days — a full month away from the platform, short of committing to a formal self-exclusion.

Session Time Reminders: In addition to the Time-Out feature, 11baji offers optional session time reminders that alert you after a set number of minutes spent on the platform in a single session. You can configure reminders at 30-minute, 60-minute, or 90-minute intervals. When the reminder triggers, a notification appears on screen prompting you to take a break. These reminders are advisory — you may choose to continue your session — but many players find them a helpful nudge to step away and take stock.

Reality Check Pop-Ups: When reality check pop-ups are enabled on your account, the platform will display a summary of your current session at regular intervals — showing how long you have been playing, how much you have deposited in the session, and your net win or loss. This feature is designed to counteract the natural tendency to lose track of time and money during extended play sessions.

Problem gambling can develop gradually. Many players are not aware that their gambling has shifted from recreation to a harmful habit until the consequences become difficult to ignore. Being able to recognise the warning signs — in yourself or in someone close to you — is the first and most important step toward getting things back under control.

The following signs may indicate that gambling is becoming a problem. If you recognise several of these in your own behaviour, we strongly encourage you to use the self-assessment tool below and to consider activating one of the responsible gaming tools described on this page.

If you recognise three or more of these signs in your own behaviour, please reach out to our support team. There is no shame in asking for help — problem gambling is a recognised condition, and effective support is available.

The following questions are adapted from widely used responsible gambling self-assessment tools. Answer them honestly — this is for your own benefit, and your answers are entirely private. If you answer "Yes" to three or more of these questions, we recommend activating one of the responsible gaming tools described on this page and considering speaking with a professional counsellor.

Recognising that gambling has become a problem is a courageous step. If you have reached that point — or if you are simply concerned and want to talk to someone — there are multiple channels through which you can access help, both from 11baji directly and from independent organisations.

Contact 11baji Support: Our support team is available 24 hours a day, 7 days a week, in both English and Bengali. You can reach us via Live Chat inside the platform, or by sending an email to [email protected] with the subject line "Responsible Gaming Help". All communications are treated with strict confidentiality. Our agents are trained in responsible gambling protocols and will not pressure you to continue playing — their role in this context is purely to help you access the right tools and resources.

What Support Can Do For You:

• Activate a self-exclusion on your behalf immediately, at any time of day.
• Set or adjust deposit limits, session time reminders, and reality check intervals.
• Provide information about independent counselling and support organisations.
• Process account closure requests for players who wish to stop gambling permanently.
• Ensure that a self-excluded player is removed from all marketing communications promptly.

For Concerned Family Members: If you are worried about the gambling behaviour of a family member or someone close to you, 11baji's support team can provide guidance on how to approach the conversation and what responsible gaming tools are available. We treat all enquiries from family members with the same level of confidentiality and care that we extend to players themselves.

Remember: seeking help is a sign of strength, not weakness. The tools and support described on this page exist because 11baji genuinely believes that a player who gambles responsibly — within their means and purely for entertainment — is a player who will enjoy our platform for years to come. We want that outcome for every single person who registers with us.